CLINIC INFORMATION
FOR PATIENTS |
OFFICE HOURS
Monday through Friday: 8am - 5pm
Closed Saturday, Sunday & Holidays
APPOINTMENT & SCHEDULING
All scheduling of office visits is done by the Reception
Desk. All scheduling of surgeries is done by the
appropriate doctor’s nurse or physician’s
assistant.
Except in the case of emergencies, it is not our
policy to see patients without an appointment. Our
doctors fill their schedules well in advance with,
in some cases, people who have waited months to make
an appointment. We understand that it is tempting
to bring someone with you in hopes that they can
be seen as well during your appointment time, but
in fairness to those who have waited, we are not
able to see anyone without a scheduled appointment.
We appreciate your cooperation in this matter.
Please bring the following items with you to appointments:
Your insurance card or other health coverage information.
Some insurance carriers require you to have a referral
or primary care physician authorization before treatment
is given. Please check with your carrier if you are
in doubt.
Walking shorts and athletic shoes (knee examination
only).
X-rays or MRI’s not older than twelve or eighteen
months (if available).
Clinic notes or operative reports from your referring
physician that relate to your condition.
Payment in full is expected at the time of your visit.
Exceptions include workers compensation, Medicare,
and preferred provider contracts (copay only). Check
your insurance information to identify whether Pinnacle
Orthopaedics is a preferred provider for your policy.
Charges for physician therapy may also be included
in the total charge of your appointment, but are
billed separately. For your convenience we accept
Visa, MasterCard, American Express, Discover, cash
or check. Please contact the billing office if you
have any questions or concerns.
Should you have any questions prior to your visit,
please feel free to contact the reception at (770)
427-5717 and we will be happy to assist you.
MEDICAL RECORDS
If in the future you need to request certain medical
records from our office, please be aware that the
request could take ten days to two weeks before
you receive the information. We will make every
effort to fulfill all medical records requests
as quickly as possible.
Please contact our Medical Records department if
you have any further questions.
WORKERS COMPENSATION
For patients whose injury is work related, you must
provide the clinic with an authorization letter
from your employer or workers compensation carrier.
Please include a claim number or case number, contact
person and their phone number, and appropriate
billing address.
BILLING INFORMATION
Like most physicians’ offices, we request payment
at the time of service unless we are a preferred
provider for the insurance company or employer. Contact
our office for a complete list of all the plans we
accept. Since most insurance companies do not reimburse
the total amount due, you will be responsible for
any charges that are not covered under your plan.
Contact our business office if you have any questions
regarding your coverage or account balance.
All billing inquiries for Pinnacle Orthopaedics
should be sent to this address:
Pinnacle Orthopaedics
300 Tower Road, Suite 200
Marietta, GA 30060 Phone: (770) 427-5717
IMPORTANT PHONE NUMBERS
Pinnacle Orthopaedics Marietta Office (770) 427-5717
INFORMATION FOR OUT OF TOWN PATIENTS
Accommodations
Transportation
Airport Information
General Vail Information
Atlanta Weather Report
REHABILITATION AND TRAINING
Whether an injury requires surgery or simply a specific
exercise program, Pinnacle Orthopaedics' physicians
understand the importance of rehabilitation to
the recovery process. With physician, patient and
therapist working together, customized rehabilitation
programs help each patient achieve the best possible
recovery.
SURGERY
If you require surgery to correct an orthopaedic
disorder, your physician will thoroughly explain
the operative procedure, the recovery process and
the type of rehabilitation program you will need.
Our surgical suites are equipped with the most
advanced instrumentation and equipment currently
available.
WHAT TO BRING WITH YOU TO YOUR SURGERY
All Patients:
Athletic shoes
Shorts
Loose, comfortable clothes (they may become stained,
so make sure they are not your favorites)
Any icing device (cold pack, cryo-cuff, etc.) that
you have used and liked
Summaries of any physical therapy or training programs
that you have followed for this condition
Insurance card/Workman’s Comp information
Knee Patients:
Crutches (if you already have some)
Knee brace that you have been using
Shoulder Patients:
Loose fitting button-up shirts
EMERGENCY INFORMATION
Our clinics will always have a physician on call
in case of after hours emergencies. If you need to
contact a physician when the clinic is closed, call
the regular clinic number and our answering service
will notify the physician on call to contact you.
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